Front Desk Agent-Full-time Flexible shifts

DoubleTree by Hilton Chicago O'Hare IL; Rosemont (IL); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Employee discounts

Job summary

DoubleTree by Hilton Rosemont seeks a friendly Front Desk Agent to check guests in/out, handle reservations, and provide information on rooms and amenities. You will assist guests with payments, manage records, and ensure a smooth arrival experience.

Ideal candidates have prior hotel front desk experience, a strong customer service mindset, and excellent communication skills. Flexible shifts include weekends, with competitive hourly pay and staff discounts.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Customer service attitude.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Other duties as assigned.

Skills

Customer service attitude

Strong attention to detail

Excellent organizational skills

Excellent communication skills

Read and speak English

Self-Starter

Ability to follow instructions

Job description

Description

Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the Doubletree by Hilton Rosemont. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, monthly team member appreciation events and several employee recognition programs and so much more! The Doubletree by Hilton Rosemont hotel is located one mile from O'Hare International Airport and just minutes from the Kennedy Expressway and CTA Blue line.

Requirements

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation to include:

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Other duties as assigned.

Requirements:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Customer service attitude.

Competencies:

• Strong attention to details and guests’ needs.
• Flexibility in accomplishing varied tasks under wide-ranging conditions.
• Ensure all tasks are completed on time.
• Self-Starter.
• Ability to follow instructions.
• Read and speak English.
• Excellent organizational and communication skills.
• Ability to focus attention on guest needs, remaining calm, courteous, and responsible always.

Position Type/Expected Hours of Work:

Full-time position, flexible shifts to include weekends Rate: $21.50 an hour

Benefits:

• Medical, Dental/Vision Insurance
• Life Insurance
• Health Savings Account
• 401k with company match
• Referral Program
• Employee, Friends, and family Discounts at Hotels Brand Properties
• Tuition Reimbursement
• Free Employee meals
• Free parking