Guest Services Front Desk Agent | Flexible Hours & Benefits

Hilton Rockville; Rockville (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid vacation

Discounted Hilton rates

Job summary

Hilton Rockville is seeking a Front Desk Agent to greet guests, answer questions, and ensure a smooth stay. You will check in and out guests using our PMS, handle billing inquiries, and coordinate with team members to resolve issues.

This is a full-time role requiring excellent communication and a customer-first mindset. Strong hospitality values, reliability, and the ability to learn quickly are essential.

Qualifications

• Customer service experience required.
• Able to learn and use the property management system.
• Stellar verbal and written communication required.
• Schedule flexibility, including weekends/holidays.
• Hilton and PEP experience preferred but not required.

Responsibilities

• Provide exemplary guest service at all times.
• Check in and check out reservations using the property management system.
• Assist guests with billing questions and hotel information.

Skills

Customer service

Communication skills

Multitasking

Tools

PMS software

Job description

Hilton Rockville is seeking a Front Desk Agent to greet guests, answer questions, and ensure a smooth stay. You will check in and out guests using our PMS, handle billing inquiries, and coordinate with team members to resolve issues.

This is a full-time role requiring excellent communication and a customer-first mindset. Strong hospitality values, reliability, and the ability to learn quickly are essential.