Front Desk Agent - Frisco Home2 Suites

Premier; Frisco (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Premier in Frisco, TX is seeking a part-time Front Desk Associate to greet guests, handle check-ins/outs, assist with pre-registration, and manage reservations when needed.

You will post charges accurately, process payments, and maintain knowledge of front office systems, rates, and cancellation procedures. The role requires teamwork, strong communication, and the ability to work flexible hours including nights and weekends.

Qualifications

• High work ethic and self-initiative.
• Willingness to work varying schedules including nights, weekends, and holidays.
• Team-oriented with focus on guest experiences.
• Strong verbal and written communication skills.

Responsibilities

• Greet and communicate cordially with guests, check-in and check-out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Maintain knowledge of Front Office systems and daily transactions.
• Manage cash handling and guest payments accurately.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and handling of each.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Work ethic

Self-initiative

Flexible schedule

Team player

Communication skills

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

#26-1376

Frisco, Texas, USA

Full-Time/Part-Time

Part-time

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.