AC Hotel Dallas Frisco - Front Desk Supervisor

Aimbridge Hospitality; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is looking for a Front Desk Supervisor in Frisco, Texas, who will be the heartbeat of hospitality, ensuring guests feel welcomed and valued at the hotel. This role involves leading a team, managing operations, and boosting revenue while creating memorable experiences for guests.

The ideal candidate will have at least 2 to 3 years of hotel experience, previous supervisory experience preferred, and be proactive in resolving issues. Competitive benefits are offered, including medical, dental, vision, and daily pay options.

Qualifications

• High School diploma or equivalent required.
• 2 to 3 years of experience in a hotel or related field.
• Previous supervisory experience preferred.
• Valid driver's license required.

Responsibilities

• Greet guests warmly and manage check-ins and check-outs smoothly.
• Track logs, manage messages, and handle every detail professionally.
• Stay informed on rates and packages to boost revenue.
• Train new associates and resolve guest concerns creatively.

Skills

Guest Experience

Operations Management

Revenue Strategies

Team Leadership

Problem Solving

Education

High School diploma or equivalent

College coursework in a related field

Job description

Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check‑ins to friendly problem‑solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills / Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check‑ins and check‑outs smooth and stress‑free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

AC and Residence Inn Dallas Frisco offers two brands under one roof, combining 300 rooms with modern touches designed to create harmonious and intriguing experiences for guests. The property is located within walking distance to The Star and a variety of eateries, with a licensed Starbucks, an AC lounge featuring craft cocktails, and meeting space. Cross‑training opportunities are supported as team members master both brands. Our culture is defined as “to create warm memories and energizing connections with our guests and fellow teammates that make their lives more enjoyable.”