Front Desk Agent

Murrieta Hot Springs Resort; Jacksonville (FL); Ibrido; USD 30.000 - 36.000; Tempo pieno

Descrizione del lavoro

Residence Inn in Jacksonville, FL, is seeking a full-time Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations. You will manage charges, know the front desk system, and ensure accurate billing while maintaining a courteous guest experience.

Working as part of a team, you will handle diverse guest requests, stay aware of rates and discounts, and follow cancellation and relocation procedures when needed.

Competenze

• Strong work ethic and self-initiative.
• Ability to work nights, weekends and holidays.
• Team-oriented with guest-first mindset.
• Ability to stand for long periods and type at a desk.

Mansioni

• Greet guests and check in/out promptly and professionally.
• Assist with pre-registration and reservation blocking as needed.
• Post charges accurately in the front office system.
• Handle cash, checks, and credit card transactions securely.
• Review reservations, block rooms, and apply rate rules.
• Know hotel rates, discounts, and cancellation procedures.

Conoscenze

Excellent customer service

Team player

Verbal and written communication

Multitasking under pressure

Cash handling and POS skills

Attention to detail

Strumenti

Front Office system

Descrizione del lavoro

The newest design of Residence Inn, featuring indoor corridors, complimentary wireless high speed internet access, voice mail! Our 120 spacious suites offer separate living and sleeping areas, plenty of space for relaxing, entertaining or meeting with colleagues. Each suite features a fully equipped kitchen with refrigerator, microwave, stove, dishwasher and coffee maker.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of standing at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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