Front Desk Agent - Frisco Home2 Suites

Bardessono; Frisco (TX); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Bardessono is seeking a friendly Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and manage reservations with efficiency. This part-time role requires a proactive team player who can handle guest questions, process charges, and support smooth front desk operations.

The ideal candidate will work well in a busy environment, maintain accuracy in cash handling, and communicate clearly both verbally and in writing.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Strong team player who provides great guest experiences.
• Physical requirements for an in-office role.
• Ability to work at a desk and computer for 6–8 hours.
• Occasional standing, walking, and lifting 10–25 pounds.
• Excellent verbal and written communication.
• Reasonable accommodations may be provided.

Responsibilities

• Greet guests and check them in/out promptly.
• Post charges accurately and efficiently.
• Maintain Front Office systems knowledge.
• Handle cash and payments correctly.
• Review reservations and block rooms.
• Know rates, discounts, and procedures.
• Take same-day reservations and follow cancellation procedures.

Skills

Customer service

Teamwork

Cash handling

Job description

We're off Highway 121, under a mile from Riders Field, home of the Frisco Rough Riders and the Stonebriar Center, home to shops, dining, and KidZania. Toyota Stadium and several corporate headquarters are within five miles. We offer an on-site dog park for guests and a fitness center featuring a Peloton® Bike. WiFi and daily hot breakfast are on us.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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