Front Desk Agent

Hotel Yountville; Jacksonville (FL); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Residence Inn is seeking a friendly front desk associate to warmly welcome guests, check them in and out promptly, assist with pre-registration and reservations, and contribute to a smooth arrival experience. You will post charges accurately, manage cash and card transactions, and maintain working knowledge of the Front Office system to handle daily transactions efficiently.

A strong team mindset, flexibility for varied schedules, and good communication are essential to delivering outstanding

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as and being part of a team that provides great experiences for guests.
• Strong verbal and written communication skills.
• Ability to lift and/or move up to 25 pounds and stand for long periods.

Responsibilities

• Greet guests and check them in/out, assist with pre-registration and reservations.
• Post charges accurately.
• Maintain Front Office computer/system and know daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and reservation procedures.
• Take same-day reservations quickly and follow cancellation/relocation procedures.

Skills

Strong work ethic

Team player

Flexibility with schedules

Excellent communication skills

Job description

The newest design of Residence Inn, featuring indoor corridors, complimentary wireless high speed internet access, voice mail! Our 120 spacious suites offer separate living and sleeping areas, plenty of space for relaxing, entertaining or meeting with colleagues. Each suite features a fully equipped kitchen with refrigerator, microwave, stove, dishwasher and coffee maker.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of standing at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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