Front Desk Agent

Remington Hospitality; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Remington Hospitality is seeking a Front Desk/Guest Services Associate for a Residence Inn property. You will greet guests, process check-ins/outs, and manage reservations with efficiency and courtesy.

The role requires teamwork, strong communication, and the ability to handle payments and front desk tasks in a fast-paced hotel environment.

Qualifications

• Strong work ethic and initiative.
• Ability to work varied shifts including nights, weekends, and holidays.
• Team player who delivers great guest experiences.
• In-office environment: comfortable standing and using a computer.

Responsibilities

• Greet and check in/out guests; assist with pre-registration and blocking reservations.
• Post charges accurately in the front office system or manual process as appropriate.
• Handle cash, checks, and credit card information; process payments and provide correct change.
• Review reservations with special requests and block rooms accordingly.
• Be knowledgeable about hotel rates, discounts and how to apply them.
• Take same-day reservations when needed; understand cancellation and relocation procedures.

Skills

Guest services

Team player

Communication skills

Multi-tasking

Job description

The newest design of Residence Inn, featuring indoor corridors, complimentary wireless high speed internet access, voice mail! Our 120 spacious suites offer separate living and sleeping areas, plenty of space for relaxing, entertaining or meeting with colleagues. Each suite features a fully equipped kitchen with refrigerator, microwave, stove, dishwasher and coffee maker.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of standing at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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