Front Office Manager: Lead Guest Experience & Revenue

AJS Hotels; Louisville (KY); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Embassy Suites Louisville Downtown Hotels is seeking a Front Office Manager to lead the front desk and guest services team, supervising operations and working to maximize room revenue while ensuring outstanding guest satisfaction.

The role requires strong leadership, excellent communication, and hands-on supervision of a mid/large team. Flexibility for nights, holidays and weekends is required, with knowledge of standard operating procedures and PMS systems.

Qualifications

• Minimum 3 years of a lead role or supervisory experience.
• Minimum 5 years Front Office experience in a hotel required.
• Ability to handle stress and pressure while maintaining composure.
• Ability to resolve problems effectively and in a positive manner.
• Ability to interact with customers with patience, tact and diplomacy.
• Detail oriented with strong organizational skills.
• Must supervise a mid/large team and manage overtime.
• Knowledge of Front Office policies, procedures, and safety standards.

Responsabilités

• Assist in ensuring guest satisfaction while maximizing room revenue by supervising Front Office operations.
• Complete the checklist to expedite check-ins for guests, including VIP guests and amenities.
• Monitor and control daily revenues and expenses by following procedures and controls.
• Motivate, supervise, coach, develop and discipline Front Office Agents.
• Respond to guests' requests and accommodate groups to ensure satisfaction and repeat business.
• Ensure Standard Operating Procedures are followed by Front Office staff.
• Build positive relationships with all hotel departments.
• Assist in managing room availability and inventory.
• Provide a productive work environment through consistent daily habits.
• Stay current with industry equipment, technology, and techniques.
• Inform Rooms Manager of pertinent information and report issues with solutions.
• Supervise a mid/large team of staff; may manage budget elements.
• Schedule work, approve vacation and manage overtime; guide day-to-day operations.
• Ensure effective communication with all management levels.

Connaissances

Team leadership

Guest service focus

Budgeting

Communication

Outils

Microsoft Office

Epitome

Description du poste

Embassy Suites Louisville Downtown Hotels is seeking a Front Office Manager to lead the front desk and guest services team, supervising operations and working to maximize room revenue while ensuring outstanding guest satisfaction.

The role requires strong leadership, excellent communication, and hands-on supervision of a mid/large team. Flexibility for nights, holidays and weekends is required, with knowledge of standard operating procedures and PMS systems.