Front Desk Agent

Workstream; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Job summary

The Holiday Inn Express & Suites in Dayton, OH is seeking a Front Desk Agent (full-time or part-time) with a focus on delivering excellent guest service. You will greet guests, manage check-ins/outs, handle reservations, and support the front desk operations while maintaining a welcoming lobby.

Applicants should have high school education, strong communication skills, and comfort with computers. Weekend availability is preferred, and prior hospitality experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal, organizational and problem solving skills expected.
• Computer literacy required for front desk tasks.
• Strong written and verbal communication skills essential.
• Preferred customer service experience in hospitality.

Responsibilities

• Greet and assist guests in a friendly manner.
• Maintain front desk presence and manage check-ins/outs.
• Process payments and post charges accurately.
• Answer phones and handle reservations and room availability.
• Coordinate with housekeeping on room status and requests.
• Ensure security of guest information and cash drawer.
• Comply with brand standards and maintain lobby cleanliness.

Skills

Interpersonal skills

Organizational skills

Problem solving

Computer literacy

Communication skills

Education

High school diploma or equivalent

Job description

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities:

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Possess general knowledge about the local area.
• Anticipate guest needs, recognize issues and respond in a timely manner.
• Effectively communicate with guests and other staff members.
• Coordinate with housekeeping staff for room status and guest requests.
• Manage security of guest information, keys, and cash drawer.
• Comply with IHG standards and promote brand loyalty.
• Ensure cleanliness of front desk and lobby areas.
• Multitask and prioritize work duties for maximum efficiency.
• Maintain a professional appearance through dress and demeanor.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!