Front Desk Agent First Shift Full Time

La Quinta Inn & Suites; Kokomo (IN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Paid time off

Career Advancement Opportunities

Competitive Compensation

Job summary

La Quinta Inn & Suites Kokomo is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

Strong communication and computer skills are essential. The role emphasizes welcoming guests, answering inquiries by phone, email, or in person, and maintaining high standards of health and quality while delivering a positive guest

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; other languages are a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly and outgoing personality

Familiarity with hospitality industry

Proficient in English; knowledge of

Computer literacy

Able to resolve issues with a customer

Able to lift 30 pounds

Job description

Benefits

• Free uniforms
• Training & development
• Employee discounts
• Paid time off
• Career Advancement Opportunities
• Competitive Compensation

Overview

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds