Front Desk Agent

DOUBLE STAR HOSPITALITY DUBLIN LLC; Dublin (OH); On-site; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free uniforms

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A hotel organization in Dublin is seeking a positive and friendly Front Desk Agent to provide exceptional service to guests. Responsibilities include check-in and check-out, issuing room keys, and assisting with inquiries. The ideal candidate possesses excellent communication skills and a friendly demeanor, ensuring guests have an exceptional experience.

Qualifications

• Must possess excellent communication skills.
• Ability to stay positive under challenging situations.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and process payments.
• Maintain communication with housekeeping for room availability.
• Answer guest inquiries promptly.
• Complete paperwork accurately.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused orientation

Job description

Benefits

• Competitive salary
• Employee discounts
• Free uniforms
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds