Front Desk Agent

Preferred Property Management; Hulett (WY); On-site; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Career advancement opportunities

Potential housing available

Job summary

A hospitality management company in Hulett is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include assisting with check-in and check-out, maintaining communication with housekeeping, and answering inquiries promptly. The ideal candidate should have excellent communication skills, a customer-focused orientation, and familiarity with hospitality standards. Competitive compensation, flexible scheduling, and opportunities for career advancement are offered.

Qualifications

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping staff.
• Answer guest inquiries via phone, email, and in-person.

Skills

Communication skills

Customer service orientation

Problem resolution

Computer literacy

Knowledge of hospitality standards

Job description

Benefits:

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Potential housing available

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds