Front Desk Agent

EVEN Hotel by IHG Norwalk; Norwalk (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

EVEN Hotel by IHG Norwalk is looking for a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. Key responsibilities include assisting with check-in/check-out processes, issuing room keys, processing payments, and coordinating with housekeeping. Candidates should be customer-focused and possess strong communication skills.

The ideal candidate will have a friendly personality, be familiar with hospitality standards, and be proficient in English. Additionally, the position may require the ability to lift up to 30 pounds and work a flexible schedule.

Qualifications

• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation.

Skills

Communication skills

Customer service orientation

Problem-solving

Friendly and outgoing personality

Computer literacy

Job description

Benefits

• Free uniforms
• Employee discounts
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds