Front Desk Agent - Embassy Suites Dulles

Remington Hospitality; Herndon (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hospitality company in Herndon, Virginia, is seeking a front desk associate to manage guest check-ins and check-outs, ensure smooth cash transactions, and handle hotel reservations. Ideal candidates should possess excellent customer service skills, strong knowledge of hotel operations, and ability to work efficiently under pressure. This role offers the chance to enhance your hospitality career in a supportive environment.

Qualifications

• Proven experience in customer service, specifically in a hospitality environment.
• Ability to handle cash and perform accurate transactions.
• Knowledge of hotel operations and reservation systems.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Manage cash handling and accurately process payments.
• Review and block reservations with special requests.

Skills

Customer service skills

Cash handling

Knowledge of hotel software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.