Front Desk Agent (Part-time) - Embassy Suites Dulles

Remington Hospitality; Herndon (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

A hospitality company in Herndon, Virginia, is seeking a front office associate to manage guest check-in and check-out, handle cash transactions, and maintain reservations efficiently. The ideal candidate possesses excellent communication skills, familiarity with reservation systems, and a strong understanding of cash handling. This role is vital in ensuring a smooth guest experience and involves managing special requests and room assignments as needed.

Qualifications

• Excellent communication and interpersonal skills to interact with guests.
• Strong knowledge of cash handling and payment processing.
• Familiarity with hotel reservation systems and procedures.

Responsibilities

• Greet guests and manage check-in and check-out processes.
• Handle cash, checks, and credit card transactions efficiently.
• Manage special requests and room blocking for reservations.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.