Front Desk Agent

Remington Hospitality; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Remington Hospitality in New York seeks a friendly Front Desk Associate to greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations as needed.

You will post charges accurately, manage cash, checks, and credit card transactions, and maintain familiarity with front desk systems. You will also handle same-day reservations, knowing rates, cancellations, and relocation procedures when necessary.

Qualifications

• Greet guests in a friendly, professional manner.
• Post charges accurately and promptly.
• Able to operate front desk systems and handle daily transactions.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist with pre-registration and block reservations when needed.
• Know hotel rates, discounts, and how to handle each.

Skills

Guest service

Cash handling

Reservations knowledge

Front desk systems

Tools

Front Office software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts, and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same-day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.