Front Desk Agent

Remington Hospitality; Sugar Land (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Remington Hospitality in Sugar Land, TX is seeking a friendly Front Desk Clerk to greet guests, check them in and out promptly, assist with pre-registration and blocking of reservations when necessary. Excellent communication and a professional appearance are required.

You will post charges accurately, know front office systems, handle cash, checks and credit cards, review reservations with special requests, manage rate information and cancellations, including relocation procedures when needed.

Qualifications

• Greet guests warmly and check-in/out promptly.
• Knowledge of front office procedures and blocking reservations.
• Accurate cash handling and processing charges.
• Ability to handle same-day reservations and cancellations.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Accurately manage cash handling, including receiving cash, checks and credit card information.
• Review reservations with special requests and work to block rooms accordingly.
• Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest greeting

Check-in/check-out

Cash handling

Reservations management

Tools

Front Office systems

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.