Front Desk Agent

Remington Hospitality; Palm Springs (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Agent in Palm Springs to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking as needed.

The role requires knowledge of posting charges, cash handling, and familiarity with front office systems for daily transactions. It also involves understanding rates, discounts, and cancellation procedures to ensure smooth guest stays.

Qualifications

• Experience in hotel front desk operations.
• Ability to process check-ins/outs quickly.
• Knowledge of reservation procedures and rate plans.

Responsibilities

• Greet and communicate cordially with guests and handle check-ins/outs.
• Post charges accurately for guest accounts.
• Maintain working knowledge of front office systems and daily transactions.
• Process cash, checks, and credit card payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and handling of each.
• Handle same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservation knowledge

Front desk software

Tools

Front desk software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Hourly Rate Range: The hourly rate for this position ranges from $16.90 to $18.50, depending on experience and qualifications.