Front Desk Opportunity!

Remington Hospitality; Omaha (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

Remington Hospitality is seeking a courteous Front Desk Agent to warmly greet guests, assist with check-in/check-out, and manage reservations with precision. You will post charges, handle payments securely, and maintain proficiency with the Front Office system for daily transactions.

The ideal candidate will understand rate structures, discounts, and cancellation procedures, ensuring a smooth guest experience and accurate room blocking for special requests. This is an on-site role in Omaha, NE.

Qualifications

• Experience in hotel front desk or guest services.
• Ability to greet guests and manage check-in/out smoothly.
• Proficient in handling cash and processing payments.
• Familiar with reservations, cancellations, and VIP requests.

Responsibilities

• Greet and communicate cordially with guests and check them in/out.
• Process charges accurately and promptly, ensuring correct postings.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle guest credit card information securely for charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Manage same-day reservations and follow cancellation/relocation procedures.

Skills

Front desk operations

Guest service

Cash handling

Reservations

Credit card handling

Tools

PMS software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.