Luxury Restaurant Host — Create Seamless Guest Experiences

Bishop's Lodge, Auberge Collection; Santa Fe (NM); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Bishop's Lodge, Auberge Collection in Santa Fe, NM seeks an attentive Restaurant Host to welcome guests and support seamless dining experiences from arrival to departure. Responsibilities include greeting guests, handling check-ins and seating, answering phones and reservations, coordinating with staff to optimize guest placements, and maintaining a clean, organized host station.

Candidates should have customer service or hospitality experience, fluent English, and flexibility for weekends and

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsabilités

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Connaissances

Customer service

Hospitality

Communication

English fluency

Reservation systems

Outils

Reservation systems

Description du poste

Bishop's Lodge, Auberge Collection in Santa Fe, NM seeks an attentive Restaurant Host to welcome guests and support seamless dining experiences from arrival to departure. Responsibilities include greeting guests, handling check-ins and seating, answering phones and reservations, coordinating with staff to optimize guest placements, and maintaining a clean, organized host station.

Candidates should have customer service or hospitality experience, fluent English, and flexibility for weekends and