Front Desk Agent: Elevate Guest Experience & Growth

Flynn Group; Greenville (SC); Hybrid; USD 27,000 - 36,000; Full time

Benefits offered by this job

Welcoming team culture

Industry-leading benefits

Competitive pay

Career growth & training

Hotel discounts

Job summary

Flynn Hospitality in Greenville, SC is seeking a Front Desk Agent to welcome guests, check them in and out, handle reservations and payments, and assist with guest inquiries. You will collaborate with housekeeping and engineering teams to ensure a smooth guest experience.

The role offers opportunities to upsell services, promote loyalty programs, and grow within a welcoming, inclusive team focused on exceptional hospitality and career development.

Qualifications

• Guest-facing front desk experience is preferred.
• Familiarity with Hilton/Marriott check-in processes is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask and stay composed during busy periods.

Responsibilities

• Check guests in and out using hotel systems.
• Handle reservations and payments.
• Address guest inquiries and resolve issues professionally.
• Coordinate with housekeeping and maintenance as needed.
• Promote Marriott loyalty programs and upsell services.

Skills

Front desk experience

Friendly customer service

Polished communication

Multitasking

Calm under pressure

Overnight availability

Tools

FOSSE PMS

Job description

Flynn Hospitality in Greenville, SC is seeking a Front Desk Agent to welcome guests, check them in and out, handle reservations and payments, and assist with guest inquiries. You will collaborate with housekeeping and engineering teams to ensure a smooth guest experience.

The role offers opportunities to upsell services, promote loyalty programs, and grow within a welcoming, inclusive team focused on exceptional hospitality and career development.