Guest Services Supervisor: Lead Front Desk & Guest Experience

RESIDENCE INN-GREENVILLE; Greenville (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

401k

Competitive salary

Growth opportunities

Job summary

Residence Inn Greenville is seeking a Guest Services Supervisor to lead the front desk team, training and mentoring staff to deliver outstanding guest experiences. The role focuses on coaching, problem solving, and implementing processes that sustain high guest satisfaction and brand standards.

You will play a key role in developing a strong leadership pipeline while ensuring smooth daily operations and financial controls at the front desk.

Qualifications

• Experience leading front desk or guest services teams is preferred.
• Strong communication and interpersonal skills are required.
• Ability to mentor, coach and train staff to achieve service standards.
• Familiarity with hotel operations and guest satisfaction goals is a plus.

Responsibilities

• Lead daily front desk operations and empower staff to deliver superior check-in/check-out experiences.
• Act as problem solver and provide win/win solutions to guests.
• Develop and maintain processes to meet or exceed guest satisfaction targets.
• Ensure staff are trained in front desk operations, policies, and brand standards.
• Recruit, mentor, and support front desk staff and nurture leadership potential.
• Provide development opportunities to strengthen leadership pipeline.
• Oversee cash handling, vouchers, inventories, and receivables.

Skills

Customer service leadership

Team leadership

Communication skills

Problem solving

Job description

Residence Inn Greenville is seeking a Guest Services Supervisor to lead the front desk team, training and mentoring staff to deliver outstanding guest experiences. The role focuses on coaching, problem solving, and implementing processes that sustain high guest satisfaction and brand standards.

You will play a key role in developing a strong leadership pipeline while ensuring smooth daily operations and financial controls at the front desk.