Front Desk Guest Experience Agent

Auro Hotels; Greenville (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier hotel chain in Greenville seeks a Guest Service Agent to welcome and serve guests graciously. Key responsibilities include managing guest check-ins and check-outs, providing helpful assistance, ensuring guest satisfaction, and maintaining cash procedures. A high school diploma or equivalent is required, along with proficiency in English. Candidates must demonstrate excellent communication skills and adhere to safety protocols. The role involves regular interactions with guests, making it essential for providing a pleasant experience for all visitors.

Qualifications

• High school diploma or equivalent education required.
• Must speak, read, and understand English.

Responsibilities

• Greet guests in a friendly, sincere manner.
• Maximize occupancy levels through effective operational techniques.
• Maintain cash bank and comply with accounting procedures.
• Communicate effectively with all departments.
• Adhere to safety and emergency procedures.
• Understand and operate front office systems and equipment.
• Complete registration process and manage guest accounts.
• Handle cash and process payments.
• Promptly address guest problems and complaints.

Education

High school diploma or general education degree

Job description

A premier hotel chain in Greenville seeks a Guest Service Agent to welcome and serve guests graciously. Key responsibilities include managing guest check-ins and check-outs, providing helpful assistance, ensuring guest satisfaction, and maintaining cash procedures. A high school diploma or equivalent is required, along with proficiency in English. Candidates must demonstrate excellent communication skills and adhere to safety protocols. The role involves regular interactions with guests, making it essential for providing a pleasant experience for all visitors.