Front desk Agent/ Dual Property

JSR Hospitality; Fairfield (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

JSR Hospitality in Fairfield, CA is seeking a friendly Front Desk Agent to be the face of two hotel properties, delivering warm, attentive service from arrival through check-out. The role requires multitasking in a fast-paced, dual-property environment, strong communication, and a customer-first approach.

A high school diploma is required, and availability includes evenings, weekends, and holidays; prior hospitality or PMS experience is a plus.

Qualifications

• Front desk or guest services experience preferred.
• Customer-first attitude and strong communication skills.
• Ability to multitask in a high-volume dual-property environment.
• Experience with hotel PMS is a plus.
• Flexible availability including evenings, weekends, and holidays.
• High school diploma or equivalent required.

Responsibilities

• Greet and check in/check out guests for two properties with warmth and professionalism.
• Manage reservations, cancellations, and room assignments in the PMS.
• Address guest inquiries and resolve issues promptly with service recovery.
• Process payments, post charges, and balance cash drawers at shift end.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Communicate between both properties to ensure smooth operations.
• Promote hotel amenities and upsell room upgrades when appropriate.

Skills

Customer service

Communication

Multitasking

Problem solving

Punctuality

Education

High school diploma

Tools

Property Management System (PMS)

Job description

About the Role:

JSR Hospitality in Fairfield, CA is looking for a friendly and motivated Front Desk Agent to join our dual-property team! This is an exciting opportunity to be the face of two dynamic hotel properties, delivering exceptional guest experiences from the moment visitors arrive. If you thrive in a fast-paced hospitality environment and love connecting with people, we want to hear from you!

Responsibilities:

• Greet and check in/check out guests across dual hotel properties with professionalism and warmth
• Manage reservations, cancellations, and room assignments using property management systems (PMS)
• Handle guest inquiries, requests, and complaints with prompt, courteous service recovery
• Process payments, post charges, and balance cash drawers accurately at end of shift
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
• Communicate effectively between both properties to ensure seamless operations and coverage
• Promote hotel amenities, local attractions, and upsell room upgrades when appropriate

Requirements:

• Prior front desk, guest services, or hospitality experience preferred
• Strong communication and interpersonal skills with a customer-first attitude
• Ability to multitask and adapt quickly in a dual-property or high-volume environment
• Proficiency with hotel property management systems (PMS) a plus
• Flexible availability including evenings, weekends, and holidays
• Reliable, punctual, and detail-oriented with strong problem-solving skills
• High school diploma or equivalent required

About Us:

JSR Hospitality is a trusted hospitality management company proudly serving the Fairfield, CA community with a commitment to outstanding guest experiences and operational excellence. Our guests return time and again for our welcoming atmosphere and attentive service. We invest in our team members' growth and foster a supportive, team-oriented workplace where hospitality professionals can truly thrive.