Front Desk Agent Full Time

JSR HOSPITALITY; Fairfield (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

JSR Hospitality in Fairfield, CA is looking for a friendly and motivated Front Desk Agent to join our full-time team. This role involves greeting guests, handling check-ins/outs, and delivering exceptional guest experiences in a busy hospitality environment.

The position requires strong communication, a guest-first attitude, and flexibility to work evenings, weekends, and holidays. Prior PMS experience is a plus and cash handling skills are beneficial.

Qualifications

• Front desk or hotel customer service experience preferred.
• Excellent communication and guest-focused interpersonal skills.
• Flexible full-time schedule including evenings, weekends, holidays.
• Proficiency with PMS is a plus.
• Basic math and cash handling skills.

Responsibilities

• Greet guests and deliver a warm check-in experience.
• Manage check-ins/check-outs using PMS.
• Handle inquiries, requests and complaints professionally.
• Process reservations, cancellations, and modifications.
• Coordinate with housekeeping/maintenance for guest satisfaction.
• Handle cash transactions and end-of-shift reconciliation.
• Provide local area recommendations and directions.

Skills

Guest service

Communication

Interpersonal skills

Multitasking

PMS usage

Tools

PMS

Job description

About the Role:

JSR Hospitality in Fairfield, CA is looking for a friendly and motivated Front Desk Agent to join our full-time team! This is your opportunity to be the face of our property, creating memorable first impressions and delivering exceptional guest experiences every day. If you thrive in a fast-paced hospitality environment and love working with people, we want to hear from you!

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional check-in experience
• Manage guest check-ins and check-outs efficiently using property management systems (PMS)
• Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented approach
• Process reservations, cancellations, and modifications accurately
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Handle cash transactions, credit card processing, and end-of-shift reconciliation
• Provide local area recommendations and assist guests with directions and accommodations needs

Requirements:

• Prior front desk, hotel, or customer service experience preferred
• Strong communication and interpersonal skills with a guest-first attitude
• Ability to work a flexible full-time schedule including evenings, weekends, and holidays
• Proficiency with hotel property management systems (PMS) is a plus
• Basic math skills and experience handling cash and payment processing
• Professional appearance and demeanor at all times
• Ability to multitask and remain calm under pressure in a busy front desk environment

About Us:

JSR Hospitality is a trusted name in the Fairfield, CA hospitality market, committed to delivering outstanding guest experiences and a welcoming atmosphere. Our guests return time and again because of the genuine care and attention our team provides. We pride ourselves on fostering a supportive, team-oriented workplace where employees are valued and given the tools to grow their hospitality careers.