Front desk Agent Dual Property

JSR HOSPITALITY; Fairfield (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

JSR Hospitality in Fairfield, CA is seeking a friendly Front Desk Agent to welcome guests at two properties and ensure an exceptional stay from check-in to check-out.

You will handle reservations, payments, and guest inquiries with warmth and professionalism, coordinate with housekeeping, and promote hotel amenities while supporting seamless operations in a high-volume dual-property environment.

Qualifications

• Prior front desk, guest services, or hospitality experience preferred.
• Strong communication and interpersonal skills with a customer-first attitude.
• Ability to multitask and adapt quickly in a dual-property or high-volume environment.
• Proficiency with hotel property management systems (PMS) a plus.
• Flexible availability including evenings, weekends, and holidays.
• Reliable, punctual, and detail-oriented with strong problem-solving skills.
• High school diploma or equivalent required.

Responsibilities

• Greet and check in/check out guests across dual hotel properties with professionalism and warmth.
• Manage reservations, cancellations, and room assignments using PMS.
• Handle guest inquiries, requests, and complaints with prompt, courteous service recovery.
• Process payments, post charges, and balance cash drawers accurately at end of shift.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Communicate effectively between both properties to ensure seamless operations and coverage.
• Promote hotel amenities, local attractions, and upsell room upgrades when appropriate.

Skills

Customer service

Communication

Hospitality

PMS knowledge

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

About the Role:

JSR Hospitality in Fairfield, CA is looking for a friendly and motivated Front Desk Agent to join our dual-property team! This is an exciting opportunity to be the face of two dynamic hotel properties, delivering exceptional guest experiences from the moment visitors arrive. If you thrive in a fast-paced hospitality environment and love connecting with people, we want to hear from you!

Responsibilities:

• Greet and check in/check out guests across dual hotel properties with professionalism and warmth
• Manage reservations, cancellations, and room assignments using property management systems (PMS)
• Handle guest inquiries, requests, and complaints with prompt, courteous service recovery
• Process payments, post charges, and balance cash drawers accurately at end of shift
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
• Communicate effectively between both properties to ensure seamless operations and coverage
• Promote hotel amenities, local attractions, and upsell room upgrades when appropriate

Requirements:

• Prior front desk, guest services, or hospitality experience preferred
• Strong communication and interpersonal skills with a customer-first attitude
• Ability to multitask and adapt quickly in a dual-property or high-volume environment
• Proficiency with hotel property management systems (PMS) a plus
• Flexible availability including evenings, weekends, and holidays
• Reliable, punctual, and detail-oriented with strong problem-solving skills
• High school diploma or equivalent required

About Us:

JSR Hospitality is a trusted hospitality management company proudly serving the Fairfield, CA community with a commitment to outstanding guest experiences and operational excellence. Our guests return time and again for our welcoming atmosphere and attentive service. We invest in our team members' growth and foster a supportive, team-oriented workplace where hospitality professionals can truly thrive.