Front Desk Agent — Create WOW Guest Experiences

Pyramid Global Hospitality; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Cambria Hotel Nashville Midtown, part of Pyramid Global Hospitality, is seeking a Front Desk Agent. You will greet guests, register arrivals, answer questions about the hotel and local area, and deliver warm, efficient service to create a memorable first impression.

The role emphasizes guest satisfaction, handling inquiries, resolving issues to WOW guests, promoting hotel programs, and collaborating with other departments.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting and on varying shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
• Resolve problems and WOW guests through recovery when things aren’t right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff professionally and assist other departments as needed.

Skills

Outgoing personality

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Cambria Hotel Nashville Midtown, part of Pyramid Global Hospitality, is seeking a Front Desk Agent. You will greet guests, register arrivals, answer questions about the hotel and local area, and deliver warm, efficient service to create a memorable first impression.

The role emphasizes guest satisfaction, handling inquiries, resolving issues to WOW guests, promoting hotel programs, and collaborating with other departments.