Front Desk Agent: Craft Memorable Wanderlust Moments

Pyramid Global Hospitality; Carmel (IN); On-site; USD 18,184 - 25,898; Full time

Job summary

Renaissance Indianapolis North, part of Pyramid Global Hospitality, seeks a Front Desk Agent to deliver warm, professional service and locally informed guidance to guests. You will check in guests, answer questions about the hotel and area, and handle requests with accuracy and care.

This role requires a friendly, proactive attitude, strong communication, and the ability to work in a fast-paced setting. Weekend and holiday availability is expected as part of a dynamic hospitality team.

Qualifications

• High school diploma or equivalent required.
• Outgoing personality and strong engagement with guests.
• Excellent verbal and written communication skills required.
• Computer skills necessary for front desk operations.
• Ability to work in a fast-paced environment and stand for long periods.
• Must be available for weekends and holidays.

Responsibilities

• Check guests in and provide information about the hotel, amenities, and local area.
• Deliver exceptional customer service and build guest relationships.
• Resolve issues and WOW guests through positive recovery when needed.
• Promote and sell hotel programs and services.
• Coordinate with other departments and share relevant information.
• Know emergency procedures and hotel policies.
• Maintain the front desk cash handling and bank procedures.
• Communicate with the manager on duty and follow posting and refunds procedures.
• Assist other departments as needed.

Skills

Verbal and written communication

Computer skills

Outgoing personality

People-oriented

Impactful service

Education

High school diploma or equivalent

Job description

Renaissance Indianapolis North, part of Pyramid Global Hospitality, seeks a Front Desk Agent to deliver warm, professional service and locally informed guidance to guests. You will check in guests, answer questions about the hotel and area, and handle requests with accuracy and care.

This role requires a friendly, proactive attitude, strong communication, and the ability to work in a fast-paced setting. Weekend and holiday availability is expected as part of a dynamic hospitality team.