Front Desk Agent: Craft WOW Guest Experiences

BENCHMARK; Waltham (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to join our team in a guest-focused environment. You will warmly welcome guests, check them in, and provide information about the hotel and local area.

We value an engaging personality, strong communication skills, and the ability to work in a fast-paced setting. Weekend and holiday shifts are required, with opportunities to grow within our world-class properties.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Computer skills and basic hotel software knowledge.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service with genuine engagement.
• Check guests in, ensuring proper credit, noting and fulfilling special requests, and providing accurate information.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Outgoing personality

Communication skills

Computer skills

Weekend/holiday availability

Fast-paced environment

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent to join our team in a guest-focused environment. You will warmly welcome guests, check them in, and provide information about the hotel and local area.

We value an engaging personality, strong communication skills, and the ability to work in a fast-paced setting. Weekend and holiday shifts are required, with opportunities to grow within our world-class properties.