Guest Experience Concierge

InterContinental Hotels Group; Fort Bragg (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent at a US Military Installation near Fort Bragg to greet guests, manage arrivals, and ensure seamless transactions. You will acknowledge IHG Rewards Club members, take payments, handle check-in and check-out swiftly, and offer tailored local recommendations while anticipating guest needs.

Strong communication, problem-solving, basic math and computer literacy are essential; fluency in the local language is helpful and a friendly,

Qualifications

• Strong communication and interpersonal skills for guest interactions.
• Ability to provide excellent guest service and anticipate needs.
• Proven problem-solving skills to resolve issues efficiently.
• Comfort with basic maths, reading and computer literacy for transactions.

Responsibilities

• Greet guests and provide warm, efficient welcomes.
• Acknowledge IHG Rewards Club members and return guests.
• Take, manage and receive payments for bookings and services.
• Handle check-in and check-out quickly and accurately.
• Anticipate guest needs and offer tailored local recommendations.
• Be a trusted contact for guests regarding issues and restaurant suggestions.

Skills

Communication

Guest service

Problem solving

Computer literacy

Tools

POS systems

Job description

InterContinental Hotels Group is seeking a Front Desk Agent at a US Military Installation near Fort Bragg to greet guests, manage arrivals, and ensure seamless transactions. You will acknowledge IHG Rewards Club members, take payments, handle check-in and check-out swiftly, and offer tailored local recommendations while anticipating guest needs.

Strong communication, problem-solving, basic math and computer literacy are essential; fluency in the local language is helpful and a friendly,