Guest Service Agent: Create Memorable Stays

BENCHMARK; Charlottesville (VA); On-site; USD 21,593 - 30,754; Full time

Job summary

Virginia Guesthouse within Pyramid Global Hospitality opens in April 2026 as a 214‑room hotel with 25,000 sq ft of conference space on the Grounds of the University of Virginia. A welcoming, guest‑centered team is being built to learn, grow, and make an impact in a people‑first environment.

As a front desk associate, you will check in guests, ensure correct room type and rate, arrange luggage delivery, and assist with check-out while maintaining hospitality and professionalism.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check in guest in an efficient and friendly manner, using guest name whenever possible.
• Assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
• Check out guest at end of stay and ascertain guest satisfaction.
• Collect keys, posts late charges and presents bill upon check out Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel.
• Email the guest regarding any late charges processed to their account after their check‑out (when proper email is available).
• Make change, cashes checks, exchanges foreign currency.
• Reconcile all transactions at the close of each shift and to cash out.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Skills

Customer service

Problem solving

Outgoing personality

Verbal communication

Fast-paced environment

Stand for long shifts

Weekend/holiday availability

Job description

Virginia Guesthouse within Pyramid Global Hospitality opens in April 2026 as a 214‑room hotel with 25,000 sq ft of conference space on the Grounds of the University of Virginia. A welcoming, guest‑centered team is being built to learn, grow, and make an impact in a people‑first environment.

As a front desk associate, you will check in guests, ensure correct room type and rate, arrange luggage delivery, and assist with check-out while maintaining hospitality and professionalism.