Guest Service Agent

BENCHMARK; Charlottesville (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

Virginia Guesthouse at UVA, operated by Pyramid Global Hospitality, is seeking a Front Desk Agent to create a memorable first impression for guests and provide outstanding service on arrival. The role emphasizes engagement, information delivery, and smooth handling of check-ins in a dynamic hospitality environment.

The position requires a high school diploma or equivalent, an outgoing personality, strong communication skills, and the ability to work varied shifts, including weekends and

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, register guests, and provide information about the hotel.
• Resolve issues and WOW guests through proactive recovery.
• Promote and sell hotel programs to guests.
• Interact professionally with hotel staff and departments.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank and handle postings, cashing, deposits, and refunds.
• Communicate information to the manager on duty.
• Assist other departments as needed.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Interpersonal skills

Work under pressure

Education

High school diploma or equivalent

Job description

## Guest Service AgentApply: Virginia Guesthouse at UVA: Full time: Posted 2 Days Ago: R0067164Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to the Virginia Guesthouse Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike. We’re building a team that’s as welcoming and dynamic as the guests we’ll serve. Whether you’re an experienced hospitality professional or just starting your career, you’ll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment. If you’re passionate about hospitality and ready to shape the guest experience from day one, join us—and be part of something special at the Virginia Guesthouse. #PGH-VGHWhat you will have an opportunity to do:We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:* Help guests discover their “Wanderlust” experience* Provide exceptional customer service by being engaging and taking sincere interest* Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.* Help to resolve problems and “WOW” guests through recovery when things aren’t quite right* Promote and sell special hotel programs.* Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.* Be knowledgeable of all emergency procedures and policies.* Maintain house bank.* Communicate all pertinent information to manager on duty.* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.* Assist other departments as needed.**What are we looking for?**Qualifications:* High school diploma or equivalent.* A strong desire to make an impact on other people* An outgoing and engaging personality* Computer skills* Excellent verbal and written communication skills* Ability to work in a fast-paced setting* Ability to stand for the duration of the shift* Must be available to work various shifts including weekends and holidays**Compensation:**$19.00-$19.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.