Full Time Front Desk Agent/Bartender

Moxy Phoenix; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Moxy Phoenix welcomes a Front Desk Agent to deliver outstanding guest service at check-in and check-out. You will be the friendly first contact, assisting guests with information and payments, and maintaining smooth operations at the front desk.

Strong communication, flexibility, and a calm demeanor are essential. Bilingual skills are a plus as you help guests enjoy their stay in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Experience in front desk, reception, or customer service desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient with computers and PMS (experience a plus).
• Able to stay calm and professional under pressure.
• Flexible schedule including evenings, weekends, and holidays.
• Drivers’ license and insurability may be required at some locations.
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests upon arrival with professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer calls, handle inquiries, provide hotel services and local information.
• Manage guest payments, issue room keys, and update the PMS.
• Resolve guest complaints promptly; escalate when needed.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Maintain lobby and front desk area cleanliness.
• Promote hotel services and amenities; upsell where appropriate.
• Assist with reservations, cancellations, and modifications.
• Ensure security procedures and monitor guest access.

Skills

Communication skills

Problem solving

Interpersonal skills

Calm under pressure

Education

High school diploma or equivalent

Hospitality/customer service training

Tools

PMS experience

Computer proficiency

Job description

Description

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Greet guests warmly and take drink and food orders in a timely manner.
• Prepare and serve cocktails, beer, wine, and non-alcoholic beverages according to standard recipes and guest preferences.
• Maintain strong knowledge of food and beverage menus to provide recommendations and upsell premium products when appropriate.
• Ensure responsible alcohol service, monitoring guest consumption and follow all local laws and hotel policies.

Requirements

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem‑solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles
• Bilingual skills are a plus.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.