Full Time Front Desk Agent/Bartender

PEG Companies, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

PEG Companies, Inc. seeks a friendly Front Desk Agent to greet guests, manage check-in/check-out, and provide information on hotel services and local attractions.

You will handle phone inquiries, process payments, and coordinate with housekeeping to ensure rooms are ready and guest requests are fulfilled. Strong communication and multitasking are essential.

Flexibility for evenings/weekends is required; familiarity with reservation systems is a plus and bilingual skills are advantageous.

Qualifications

• High school diploma or equivalent.
• Hospitality or customer service training preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/PMS experience a plus.
• Ability to remain calm and professional under pressure.
• Flexible schedule including evenings, weekends, and holidays.
• Some locations may require a Driver's License and insurability to operate company vehicles.
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain records in the PMS.
• Resolve guest complaints promptly and escalate when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures and monitor guest access.

Skills

Communication

Problem-solving

Interpersonal skills

Flexible scheduling

Bilingual (nice to have)

Education

High school diploma or equivalent

Hospitality training encouraged

Tools

Property Management System (PMS)

Job description

Description

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Greet guests warmly and take drink and food orders in a timely manner.
• Prepare and serve cocktails, beer, wine, and non-alcoholic beverages according to standard recipes and guest preferences.
• Maintain strong knowledge of food and beverage menus to provide recommendations and upsell premium products when appropriate.
• Ensure responsible alcohol service, monitoring guest consumption and follow all local laws and hotel policies.

Requirements

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem‑solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles
• Bilingual skills are a plus.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.