Front Desk Agent 850

SVIH MANAGEMENT LLC; West Hollywood (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

San Vicente Bungalows in West Hollywood, CA is seeking a Front Desk Agent to deliver a world-class guest experience from check-in to departure. The role combines hotel and restaurant responsibilities in a dynamic club environment and focuses on personalized VIP service.

You will handle reservations, maintain logs in Alice Hotel Systems and Jonas systems, and ensure club rules are followed. A calm, service‑minded team player with strong English is essential.

Qualifications

• Must communicate effectively.
• Team player with ability to work under minimal supervision.
• Flexible schedule, weekends and holidays.
• Maintain composure, positive attitude in a fast-paced club.
• Service oriented with excellent customer service.
• Attention to detail, speed and accuracy.
• Excellent interpersonal and organizational skills.
• Able to input data in the POS system.
• Read, write and speak English.
• Exercise confidentiality and discretion.

Responsibilities

• Answers phone calls with confidence and professional verbiage.
• Takes restaurant reservations accurately and efficiently.
• Works with Jonas and Jonas Activity Management systems.
• Puts work orders, service requests and maintains logs in Alice Hotel Systems.
• Memorizes five outdoor service areas to seat guests promptly.
• Ensures club rules are understood and followed by all members and guests.
• Acknowledges and anticipates guest needs and responds promptly.
• Informs manager of guest complaints, requests or problems.
• Maintains an organized and clean work area.
• Follows safety and sanitation procedures per COVID-19 and CDC guidelines.

Skills

Effective communication

Team player

Flexible schedule

Customer service

Attention to detail

Interpersonal skills

Time management

POS data entry

English proficiency

Confidentiality

Tools

Jonas System

Alice Hotel Systems

POS system

Job description

Job Details

Job Location: San Vicente Bungalows - West Hollywood, CA 90069

Salary Range: $28.00 - $28.00 Hourly

Position Purpose

The Front Desk Agent position at the San Vicente Bungalows is a hybrid hotel and restaurant position in charge of providing a world class experience from the time the guests enters the club to the time they depart. They are responsible for cultivating individualized relationships with our VIP members and guests while also prioritizing the organizational duties of the front desk.

Duties and Responsibilities

• Answers phone calls with confidence and professional verbiage
• Takes restaurant reservations accurately and efficiently
• Works quickly with the Jonas and Jonas Activity Management systems
• Puts work orders, service requests and maintains logs books in Alice Hotel Systems
• Memorizes 5 outdoor areas of service, to seat guests efficiently and promptly when they arrive
• Ensures all rules of the club are understood and followed by all members and guests prior to entering the club
• Acknowledges guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
• Informs manager of any guest complaints, requests or problems
• Maintains an organized and clean work area
• Follows all safety and sanitation procedures that pertain to the job in relation with COVID-19 and the CDC guidelines

QualificationsKnowledge, Skills and Attributes

• Must be able to effectively communicate
• Must be a team player with the ability to work under minimal supervision
• Must be able to have a flexible schedule, work weekends and holidays
• Must be able to sustain composure, remain calm, and possess a positive attitude
• Must be service oriented with excellent customer service skills
• Must be able to follow directions with focus to detail, speed and accuracy
• Must possess excellent interpersonal and organizational skills
• Must be able to work well under time constraints and remain calm
• Must have the ability to input data in the POS system
• Must be able to read, speak, write and understand the English language
• Must be able to exercise confidentiality and discretion.