Front Desk Agent 850

Svih Management; West Hollywood (CA); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Svih Management seeks a Front Desk Agent for a hybrid hotel and restaurant role in West Hollywood. You will greet VIP guests, manage reservations, and coordinate with hotel systems to ensure a world-class guest experience from arrival to departure.

You will be responsible for maintaining logs, upholding club rules, and delivering proactive guest service. The role requires excellent English, discretion, and the ability to work weekends and holidays.

Qualifications

• Excellent verbal and written communication.
• Team player with ability to work under minimal supervision.
• Flexible schedule including weekends and holidays.
• Calm, composed, and positive attitude under pressure.
• Strong customer service orientation and relationship-building.
• Follow directions with attention to detail, speed, and accuracy.
• Excellent interpersonal and organizational skills.
• Ability to input data into POS and hotel systems.
• Adequate reading, writing, and speaking English.
• Discretion and confidentiality in handling guest information.

Responsibilities

• Answer phone calls with professional verbiage.
• Take reservations accurately and efficiently.
• Operate Jonas and Jonas Activity Management systems.
• Maintain logs and work orders in Alice Hotel Systems.
• Seat guests promptly by memorizing service areas.
• Ensure club rules are followed by members and guests.
• Anticipate and respond to guest needs to maintain satisfaction.
• Report guest complaints or requests to management.
• Keep work area organized and clean.
• Follow safety and sanitation procedures in line with CDC guidelines.

Skills

Communication

Team player

Flexible schedule

Calm under pressure

Customer service

Attention to detail

Data entry

Reading & writing English

Discretion

Tools

Jonas

Jonas Activity Management

Alice Hotel Systems

Job description

Job Details

Job Location: San Vicente Bungalows - West Hollywood, CA 90069

Salary Range: $28.00 - $28.00 Hourly

Position Purpose

The Front Desk Agent position at the San Vicente Bungalows is a hybrid hotel and restaurant position in charge of providing a world class experience from the time the guests enters the club to the time they depart. They are responsible for cultivating individualized relationships with our VIP members and guests while also prioritizing the organizational duties of the front desk.

Duties and Responsibilities

• Answers phone calls with confidence and professional verbiage
• Takes restaurant reservations accurately and efficiently
• Works quickly with the Jonas and Jonas Activity Management systems
• Puts work orders, service requests and maintains logs books in Alice Hotel Systems
• Memorizes 5 outdoor areas of service, to seat guests efficiently and promptly when they arrive
• Ensures all rules of the club are understood and followed by all members and guests prior to entering the club
• Acknowledges guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
• Informs manager of any guest complaints, requests or problems
• Maintains an organized and clean work area
• Follows all safety and sanitation procedures that pertain to the job in relation with COVID-19 and the CDC guidelines

QualificationsKnowledge, Skills and Attributes

• Must be able to effectively communicate
• Must be a team player with the ability to work under minimal supervision
• Must be able to have a flexible schedule, work weekends and holidays
• Must be able to sustain composure, remain calm, and possess a positive attitude
• Must be service oriented with excellent customer service skills
• Must be able to follow directions with focus to detail, speed and accuracy
• Must possess excellent interpersonal and organizational skills
• Must be able to work well under time constraints and remain calm
• Must have the ability to input data in the POS system
• Must be able to read, speak, write and understand the English language
• Must be able to exercise confidentiality and discretion.