Reservations Customer Service & Sales Agents (1st Shift)

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay

FREE Waterpark & Theme Park Passes

Employee discounts on hotel rooms, retail, and food

Company-wide outings

Company outings

Job summary

A popular resort in Wisconsin is seeking Reservations Customer Service & Sales Agents to deliver excellent service to guests over the phone. The role involves assisting with reservations and providing information about accommodations and packages. Ideal candidates will have exceptional communication skills, a high school diploma, and a passion for customer service. Positions are available full-time, part-time, and seasonal, requiring weekend and holiday work. Attractive benefits include healthcare options, discounts, and waterpark passes.

Qualifications

• Must be at least 18 years old.
• Must maintain a professional attitude and handle pressure with poise.
• Must follow grooming and hygiene standards.
• Excellent time management and reliable attendance.
• Must work weekends and holidays.
• Must follow Mt. Olympus grooming and personal hygiene standards.

Responsibilities

• Handle inbound calls for room reservations and modifications.
• Assist guests with questions regarding their upcoming stay.
• Promote resort products and package offerings.
• Capture guest details and enter information accurately.
• Promote resort products and packages.
• Follow cash-handling and payment procedures.
• Coordinate with other departments as needed.
• Maintain a clean and organized workstation.
• Handle guest concerns professionally and resolve issues as they arise.

Skills

Exceptional oral and written communication skills

Strong teamwork skills

Time-management

Professional appearance

Education

High School Diploma/G.E.D. Equivalent

Job description

Join to apply for the Reservations Customer Service & Sales Agents (1st Shift) role at Mt. Olympus Resort & Theme Park

Reservations Team – Customer Service / Sales

Our Reservations Team plays a major role in creating a great first impression for our guests. This position focuses on assisting guests with reservations, answering questions, and helping them plan their stay at the resort. Team members provide friendly, accurate, and helpful service while handling calls efficiently and professionally.

We are hiring full‑time, part‑time, and seasonal employees!

Available Shifts:

• 7:00 am – 3:00 pm
• 8:00 am – 4:00 pm

Weekends and holidays are required; schedules may vary based on call volume and departmental needs.

Duties and Responsibilities

• Report to the Reservations Supervisor and/or Guest Services/Resort Manager.
• Handle inbound calls for room reservations, modifications, and cancellations.
• Provide accurate information about room types, packages, amenities, and promotions.
• Assist guests with questions regarding their upcoming stay.
• Capture all required guest details and enter information efficiently.
• Help guests select the best accommodations based on needs and availability.
• Promote resort products and package offerings when appropriate.
• Follow all cash‑handling, credit card, and payment security procedures.
• Communicate with other departments when needed to support smooth operations.
• Maintain a clean, organized, and professional workstation.
• Handle guest concerns professionally and work to resolve issues as they arise.
• Support the department with additional tasks as assigned.

Reservation Requirements

• High School Diploma/G.E.D. Equivalent required.
• Must be at least 18 years old.
• Must always bring a smile to work.
• Must maintain a professional appearance at all times.
• Must follow Mt. Olympus grooming and personal hygiene standards (clean uniform and name badge).
• Must maintain a professional attitude and handle pressure with poise and composure.
• Must be honest, dedicated, and trustworthy.
• Must be able to maintain confidentiality.
• Exceptional oral and written communication skills.
• Excellent time‑management and reliable attendance required.
• Strong teamwork skills and commitment to superior customer service.
• Must be able to work weekends and holidays.

What We Offer

• On Demand Pay — Get Paid the Same Day You Work!
• Fun and exciting work environment
• FREE Waterpark & Theme Park Passes (based on resort occupancy)
• Full‑time, part‑time, and seasonal positions
• Employee discounts on hotel rooms, retail, and food
• Company‑wide outings

Full‑Time Employees Receive:

• Health, Dental & Vision Insurance
• FSA Health & FSA Dependent Care (after 60 days)
• 401(k) and Paid Time Off (after 1 year)

For more information about our property, visit:

https://www.mtolympuspark.com