Evening Front Desk & Guest Services Pro - Flexible Scheduling

Mt. Olympus Resort & Theme Park; Wisconsin Dells (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay

Flexible Schedules

Free Park Passes

Employee Discounts

Company Outings

Employee Referral Program

Job summary

Mt. Olympus Resort in Wisconsin Dells is seeking a Front Desk Associate for the 2nd shift (3:00pm–11:00pm). You will greet guests, answer calls on a multi-line system, and help with reservations and check-in/check-out with a focus on friendly, efficient service.

The role requires a high school diploma or equivalent, the ability to handle cash and credit transactions, and strong communication skills. Weekend and holiday availability is required, with opportunities for seasonal and full-time roles.

Qualifications

• Must be at least 18 years old
• Excellent oral and written communication
• Spanish-speaking skills are a plus

Responsibilities

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager
• Assuring friendly, courteous and accurate check-in and check-out of room guests
• Handle high call volumes while maintaining accuracy and excellent customer service
• Perform other administrative or customer support tasks as assigned
• Competent knowledge of the property, local attractions, and current activities
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
• Will be responsible for handling cash, credit and sales transactions
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment
• Understand safety and security procedures
• Work collaboratively with other departments to resolve customer concerns
• Stay up to date on company products, services, promotions, and procedures

Education

High School Diploma/G.E.D Equivalent

Job description

Mt. Olympus Resort in Wisconsin Dells is seeking a Front Desk Associate for the 2nd shift (3:00pm–11:00pm). You will greet guests, answer calls on a multi-line system, and help with reservations and check-in/check-out with a focus on friendly, efficient service.

The role requires a high school diploma or equivalent, the ability to handle cash and credit transactions, and strong communication skills. Weekend and holiday availability is required, with opportunities for seasonal and full-time roles.