Front Desk Agent

Crestline Hotels & Resorts; Wilmington (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking a friendly and outgoing Front Desk Agent for their Wilmington location. This role involves assisting guests with check-in and check-out, managing guest requests, and ensuring a positive experience. Full-time employees enjoy benefits such as health plans, 401K matching, and travel discounts.

Benefits

Health & Wellness Plans

401K Matching

Generous Personal Leave Plan

Travel Discounts

Qualifications

• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Guest Relations

Problem Solving

Communication

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

The Fairfield Inn & Suites by Marriott Wilmington / Wrightsville Beach is looking for a friendly and outgoing individual to join the guest service team as a Front Desk Agent.

Benefits Available For Full-Time Employees:

• Health & Wellness Plans
• 401K Matching
• Generous Personal Leave Plan
• Travel Discounts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls, and handling special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor > Front Desk Manager > Front Office Manager > Operations Manager > Assistant General Manager > General Manager > Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep the bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, and handle payments.
• Assist guests with luggage and handle overbooked or walk-in guests.
• Manage wake-up calls, guest faxes, and communicate guest requests to relevant departments.
• Resolve discrepancies on room status reports and process check-outs and financial adjustments.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.