Front Desk Agent

Canopy by Hilton Philadelphia Center City; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Front Desk Agent at a leading hotel in downtown Philadelphia. This role offers the chance to create exceptional guest experiences in a dynamic environment. Ideal candidates are people-oriented, energetic, and possess strong communication skills. Enjoy a fulfilling career with opportunities for growth, supported by a comprehensive benefits program including medical coverage and hotel discounts.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Qualifications

• Prior cash handling experience necessary.
• Experience in customer service is preferred.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude.
• Handle check-in and check-out procedures efficiently.
• Respond to guest inquiries and resolve any issues.

Skills

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Computer Skills

Job description

Join us to apply for the Front Desk Agent role at Canopy by Hilton Philadelphia Center City.

Property Description

Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are ample opportunities for career growth and development. Our hotel features contemporary design, state-of-the-art amenities, and a bustling urban atmosphere, creating an exciting work environment. As a member of the Canopy by Hilton Philadelphia Center City team, you'll have the chance to provide exceptional service to our guests, work in a team-oriented environment, and be a part of a globally recognized hospitality brand. Join us in creating unforgettable moments and become a valued member of our team at Canopy by Hilton Philadelphia Center City!

Overview

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

Davidson Hospitality Group offers a rich benefit program including Medical, Dental & Vision coverage, Hotel Discounts, Tuition Reimbursement, and Paid Time Off. Working at Davidson is more than a job—it's a calling. We are committed to redefining hospitality and delivering value to our team members and guests alike.

EOE AA - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.