Front Desk Agent

Sage Hospitality Group; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking a Front Desk Associate to provide exceptional service to guests. Responsibilities include managing check-ins and check-outs, handling cash transactions, and ensuring guest satisfaction through effective communication. Ideal candidates will have a high school diploma and strong customer service skills, with opportunities for growth within the company.

Benefits

Medical, dental, & vision insurance

Accrue time off based on years of service

Employee Assistance Program

Great discounts on Hotels and Restaurants

Eligible for Employee Referral Bonus Program

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Fluency in oral and written English is necessary.

Responsibilities

• Greet and complete check-in procedures for guests.
• Facilitate guest check-out and manage cash transactions.
• Answer inquiries and accept reservations in person and by phone.

Skills

Customer Service

Mathematical Aptitude

Cash Handling

Organizational Skills

Fluency in English

Education

High School diploma or equivalent

Job description

Why us?

Why Us - The Blackstone (1)

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Benefits

Accrue time off based on years of service as per CBA contract

5 Sick Days on Anniversary

Coverage for maternity and paternity leave

Medical, dental, & vision insurance (Unite HERE Fund)

Pension Contributions (Unite HERE Fund)

Legal Fund Benefits (Unite HERE Fund)

Basic Life and AD&D insurance (Unite HERE Fund)

Short Term Disability (Unite HERE Fund)

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.