New! Front Desk Agent

Concord Hospitality Enterprises; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their DoubleTree Suites in Plymouth Meeting. This role is vital for ensuring guest satisfaction and requires a proactive attitude and strong communication skills. Join a supportive team that values its members and offers growth opportunities.

Benefits

Competitive Pay

Comprehensive Medical Plans

401K Retirement Program with Company Contribution

Discounted Room Rates

Company-Paid Short-Term and Long-Term Disability Programs

Development Opportunities

Qualifications

• Must have a flexible schedule.
• Passion for serving others.
• Winning personality with a high sense of responsibility.

Responsibilities

• Assisting guests efficiently and courteously.
• Maintaining high levels of service and hospitality.
• Promptly addressing guest concerns.

Skills

Customer Service

Communication

Responsiveness

Job description

Description

The DoubleTree Suites Philadelphia West in Plymouth Meeting is seeking a Front Desk Agent to join our Front Office Team!

Must have a flexible schedule.

Front Desk & Guest Care

We are looking for individuals with a passion for serving others! Working at the front desk places you at the heart of the hotel, with the most interaction with our guests. Your role is crucial to the overall guest experience. Your proactive, responsive, and caring attitude will make a significant difference. If you enjoy engaging with others, possess a winning personality, and have a high sense of responsibility, this role is perfect for you! We foster a great company culture at Concord Hospitality, where everyone is valued and treated with respect.

Why Our Associates Like Working Here

Our Benefits (for Full-Time Associates Only):

• Competitive Pay
• Comprehensive Medical Plans, Prescription Discounts, Vision, and Dental
• 401K Retirement Program with Company Contribution – FREE MONEY!
• Discounted Room Rates at Concord Managed Hotels and Hilton Brands
• Group Life Insurance Equal to Your Annual Salary
• Company-Paid Short-Term and Voluntary Long-Term Disability Programs
• Verizon Wireless Discount – Save Up to 18% Monthly
• Development Opportunities Through Classroom and Online Training, and Education Assistance Programs

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk, your responsibilities include:

• Assisting guests efficiently, courteously, and professionally at all times
• Maintaining high levels of service and hospitality
• Promptly addressing guest concerns to ensure satisfaction
• Posting guest charges, collecting payments, and handling cash procedures
• Managing guest mail and messages with confidentiality and professionalism
• Being knowledgeable about hotel programs, travel offers, and promotions
• Communicating effectively with departments and management regarding guest feedback
• Responding promptly to calls, visitors, and team members requiring assistance
• Understanding hotel safety and emergency procedures

Why Choose Concord?

Concord’s foundation is built on our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to hire the best, providing a supportive and engaging work environment. Our Associate First policy reflects our commitment to valuing our team members. We offer various activities and initiatives to keep our staff engaged and appreciated.

If you are looking for a position where you can grow and enjoy working with a fun team, this could be your ideal job.

Equal Opportunity Employer

This employer is committed to providing equal employment opportunities. Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality