Front Desk Agent

Gulph Creek Hotels; Malvern (Chester County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at their Residence Inn in Malvern, PA. This entry-level position involves providing exceptional customer service, managing guest check-ins, and ensuring a welcoming atmosphere. Ideal candidates will possess strong communication skills and the ability to multitask in a fast-paced environment. Flexible hours, including evenings and weekends, are required.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.

Responsibilities

• Greet guests and check them into their rooms.
• Handle guest inquiries and requests promptly.
• Maintain a clean and organized front desk area.

Skills

Communication

Customer Service

Multitasking

Basic Computer Skills

Microsoft Office

Fluency in a Second Language

Education

High School Diploma or Equivalent

Tools

Hotel Management Software

Job description

Join to apply for the Front Desk Agent role at Gulph Creek Hotels.

This range is provided by Gulph Creek Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

About The Role

We are seeking a highly motivated and professional Front Desk Agent to join our team at the Residence Inn in Malvern, PA. This position includes 3-5 evening shifts. As a Front Desk Agent, you will provide exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling inquiries and requests efficiently and professionally. Your main goal is to create a welcoming atmosphere for our guests, ensuring a memorable experience.

Minimum Qualifications

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and basic computer skills
• Ability to work flexible hours, including weekends and holidays

Preferred Qualifications

• Previous experience in a hotel or hospitality setting
• Fluency in a second language
• Experience with hotel management software

Responsibilities

• Greet guests and check them into their rooms, ensuring all necessary information is obtained and recorded accurately
• Handle guest inquiries and requests promptly and professionally, providing accurate information and resolving issues
• Maintain a clean and organized front desk area, ensuring supplies are stocked and available
• Assist with other duties such as answering phones, making reservations, and processing payments
• Collaborate with team members to ensure a seamless guest experience

Skills

Exceptional communication and customer service skills are essential. Proficiency in basic computer skills and Microsoft Office is required. Ability to multitask in a fast-paced environment is crucial. Fluency in a second language and experience with hotel management software are beneficial. Your skills will help create a welcoming atmosphere, ensuring guests have a memorable experience.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality