New! Front Desk Agent at the DoubleTree suites Philadelphia West

Hyatt Hotels; Plymouth Meeting (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent to join their team in Plymouth Meeting, PA. This role involves engaging with guests to ensure a positive experience, maintaining service standards, and handling guest inquiries. Full-time associates enjoy competitive pay and comprehensive benefits, including medical plans and development opportunities.

Benefits

Competitive Pay

Comprehensive Medical, Prescription, Vision, and Dental Plans

401K Retirement Program with Company Match

Discounted hotel room rates

Group Life Insurance

Short-term and Long-term Disability Insurance

Verizon Wireless Discount

Development Opportunities via Training and Education Assistance

Qualifications

• Must have a flexible schedule.
• Positive personality and sense of responsibility.

Responsibilities

• Assist guests courteously and professionally.
• Maintain high standards of service and hospitality.
• Address guest concerns promptly.

Skills

Customer Service

Communication

Problem Solving

Job description

New! Front Desk Agent at the DoubleTree Suites Philadelphia West

Pay: $18.00 / hour

Location: Plymouth Meeting, Pennsylvania

Employment type: Full-Time

Job Description

Req#: NEWFR051381

The DoubleTree Suites Philadelphia West in Plymouth Meeting is seeking a Front Desk Agent to join our Front Office Team!

The hourly rate is $18.00 USD. Must have a flexible schedule.

Role Overview

As a Front Desk & Guest Care team member, you will be at the heart of the hotel, engaging directly with our guests. Your proactive, responsive, and caring approach will significantly influence the guest experience. If you enjoy engaging with people and possess a positive personality and sense of responsibility, this role is ideal for you. We foster a great company culture where everyone is valued and respected.

Benefits (for Full-Time Associates)

• Competitive Pay
• Comprehensive Medical, Prescription, Vision, and Dental Plans
• 401K Retirement Program with Company Match
• Discounted hotel room rates across Concord and Hilton brands
• Group Life Insurance
• Short-term and Voluntary Long-term Disability Insurance
• Verizon Wireless Discount
• Development Opportunities via Training and Education Assistance

Responsibilities

• Assist guests courteously and professionally to ensure the best hospitality experience
• Maintain high standards of service and hospitality
• Address guest concerns promptly and satisfactorily
• Post charges, process payments, and handle cash procedures accurately
• Manage guest mail and messages with professionalism and confidentiality
• Be knowledgeable about hotel programs and offers
• Communicate effectively with departments and management regarding guest feedback
• Respond quickly to calls, visitors, and team member requests at the front desk
• Follow hotel safety and emergency procedures

Why Choose Concord?

Our foundation is built on our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to hire the best and provide a supportive, engaging work environment where you are valued. We offer opportunities for growth and development, along with fun activities to keep our team engaged.

If you're looking for a position with growth potential and a fun team environment, this could be your perfect opportunity.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for qualified applicants with disabilities. Please contact [e-mail] or call 407-000-0000 for assistance.

All new hires must complete Form I-9 and verify their eligibility to work in the U.S. An Automated Employment Decision Tool (AEDT) will evaluate your skills and responses. For more details, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.