Front Desk Agent 2nd Shift

Country Inn & Suites Springfield; Springfield (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent for the 2nd shift. This role involves providing excellent customer service during guest check-in and throughout their stay. Candidates should have a high school diploma and experience in hospitality is preferred. The position offers an entry-level opportunity with full-time employment.

Qualifications

• High School diploma or equivalent; college coursework helpful.
• Experience in hospitality preferred.
• Customer service experience preferred.

Responsibilities

• Provide attentive, courteous, and efficient service to guests.
• Handle check-ins and checkouts efficiently.
• Answer inquiries from guests regarding services.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework

Tools

Front desk computer system

Job description

Join to apply for the Front Desk Agent 2nd Shift role at Country Inn & Suites Springfield

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Join to apply for the Front Desk Agent 2nd Shift role at Country Inn & Suites Springfield

Compensation Type
Hourly

Location:
Country Inn and Suites Springfield
1751 West 1st Street
Springfield, OH 45504

Overview
The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups and restricted dates.
• Obtain necessary information for reservations and follow rate-quoting procedures.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper communication etiquette with staff using two-way radios.
• Operate the front desk computer system proficiently.
• Complete shift checklists and reports timely.
• Balance and close out shift paperwork according to standards.
• Maintain a clean work area and promote guest programs.
• Assist guests with safe deposit boxes and emergency procedures.

Qualifications

• High School diploma or equivalent; college coursework helpful.
• Experience in hospitality preferred.
• Computer skills required.
• Customer service experience preferred.
• Effective communication and friendly demeanor essential.
• Ability to multitask, prioritize, and maintain confidentiality.
• Maintain regular attendance and professional appearance.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants