Fairfield Inn & Suites Merrillville - Front Desk Agent

Aimbridge Hospitality; Merrillville (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for their Fairfield Inn & Suites in Merrillville. This entry-level role focuses on delivering exceptional customer service, managing guest interactions, and ensuring smooth front desk operations. Ideal candidates will be friendly, efficient, and possess basic financial skills.

Benefits

Daily Pay options

Medical, Dental, and Vision Insurance

Disability Income (Short and Long-Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Handle reservations, check-ins, check-outs, and other tasks simultaneously.
• Evaluate and resolve guest concerns efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Fairfield Inn & Suites Merrillville - Front Desk Agent

Join to apply for the Fairfield Inn & Suites Merrillville - Front Desk Agent role at Aimbridge Hospitality.

Job Details

Posted 22 hours ago. Be among the first 25 applicants.

Pay Range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $15.00/hr - $15.00/hr

Role Overview

Join Our Team as a Front Desk Agent!

The Front Desk Agent is crucial to our guest experience, excelling in customer service and communication to ensure a seamless and welcoming stay for all guests. This role manages guest interactions and maintains the smooth operation of the front desk.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor. Proven ability to enhance guest satisfaction.
• Communication: Convey information effectively, address guest inquiries promptly, and communicate clearly with guests and team members.
• Problem-Solving: Evaluate and resolve guest concerns efficiently.
• Multitasking: Handle reservations, check-ins, check-outs, and other tasks simultaneously.
• Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees after an initial period can access a comprehensive benefits package, including:

• Daily Pay options
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long-Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About the Property

Located in Merrillville at the intersection of I-65 and US-30, near Chicago, offering complimentary breakfast, WiFi, outdoor pool, and proximity to local attractions and businesses.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Hospitality