Front Desk Agent

Onvo; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 25,000; Part time

Job summary

Onvo operates a Residence Inn front desk in Wilkes-Barre. We are seeking a friendly Front Desk Agent for a part-time 3 PM–11 PM shift to warmly greet guests, handle check-ins/outs, and answer inquiries. You will manage reservations, payments, and guest requests using the PMS, while coordinating with housekeeping and maintenance to ensure a seamless stay. Strong customer service and reliability are essential.

Qualifications

• Prior customer service experience, preferably in hospitality.
• Excellent verbal and written communication skills.
• Ability to use a property management system (PMS) and standard office software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexible to work evenings, weekends, and holidays.
• Professional appearance and demeanor.

Responsibilities

• Greet guests and handle check-ins/outs efficiently.
• Answer phone calls and provide information about services and local attractions.
• Process reservations and changes in the PMS; manage payments and reconcile daily transactions.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Assist with administrative tasks as needed and maintain lobby area.

Skills

Customer service

Communication

Interpersonal skills

PMS proficiency

Problem solving

Teamwork

Flexibility

Professional appearance

Tools

PMS software

Office software

Job description

Job Description:As a Front Desk Agent at the Residence Inn, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure.Job Responsibilities* Greet guests warmly and efficiently upon arrival and throughout their stay.* Handle guest check-ins and check-outs promptly and accurately.* Process reservations, cancellations, and modifications using the property management system.* Answer phone calls, direct inquiries, and provide information about hotel services, facilities, and local attractions.* Address guest concerns, resolve issues, and escalate complex problems to management when necessary.* Process payments, maintain accurate cash handling procedures, and reconcile daily transactions.* Maintain a clean and organized front desk area and lobby.* Collaborate with other departments (housekeeping, maintenance) to ensure guest satisfaction.* Assist with administrative tasks as needed, including sorting mail and preparing reports.* Adhere to all company policies and procedures, including safety and security guidelines.Job Qualifications* Previous experience in a customer service role, preferably in a hotel or hospitality setting.* Excellent communication and interpersonal skills, both verbal and written.* Proficiency in using property management systems (PMS) and standard office software.* Ability to work independently and as part of a team in a fast-paced environment.* Strong problem-solving skills and a positive, guest-focused attitude.* Flexibility to work various shifts, including evenings, weekends, and holidays.* Professional demeanor and appearance.* Ability to stand for extended periods and lift up to 25 pounds occasionally.Shift:Part Time; 3 PM - 11 PMDisclaimer:The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.