Front Desk Agent

Mr C. Hotels; Jacksonville (FL); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Mr C. Hotels is seeking a Front Desk Associate to warmly greet guests, manage check-in/check-out, and support reservations and daily Front Office operations.

The role requires strong communication, multitasking, and the ability to work a flexible schedule including nights, weekends, and holidays. Successful candidates will contribute to a seamless guest experience and team environment.

Qualifications

• High work ethic and self-initiative.
• Willing to work varying shifts including nights, weekends, and holidays.
• Team player who enhances guest experiences.
• Strong verbal and written communication skills.
• Physical ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Greet guests, check them in and out promptly and professionally.
• Assist with pre-registration and reservation blocking.
• Process charges accurately and post to accounts.
• Maintain knowledge of hotel rates, discounts, and cancellations.
• Operate Front Office systems and handle daily transactions.
• Manage reservations and same-day bookings.
• Support other front desk tasks as needed.

Skills

Customer service

Team player

Communication skills

Cash handling

Tools

Front Office software

Job description

The newest design of Residence Inn, featuring indoor corridors, complimentary wireless high speed internet access, voice mail! Our 120 spacious suites offer separate living and sleeping areas, plenty of space for relaxing, entertaining or meeting with colleagues. Each suite features a fully equipped kitchen with refrigerator, microwave, stove, dishwasher and coffee maker.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of standing at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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