Front Desk Agent

Fairfield Inn& Suites - Bartonsville; Stroudsburg (Monroe County); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Fairfield Inn & Suites - Bartonsville in the United States is seeking a courteous Front Desk Agent to warmly greet guests, check in and check out, and manage reservations using our PMS. You will handle phone and email inquiries, provide information on services and local attractions, resolve guest issues professionally, and support cash handling and daily front desk tasks.

This part-time role requires flexibility for evenings, weekends, and holidays.

Formación

• Proven customer service experience, preferably in hospitality.
• Excellent verbal and written English communication.
• Proficient with PMS and Microsoft Office.
• Strong interpersonal skills and guest-focused attitude.
• Ability to work independently and as part of a team.
• Organized with attention to detail.
• Willingness to work evenings, weekends, and holidays.
• Professional appearance and demeanor.

Responsabilidades

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Process reservations, cancellations, and modifications accurately using the property management system.
• Answer phone calls, respond to emails, and address guest inquiries in a professional and timely manner.
• Provide information about hotel services, amenities, local attractions, and dining options.
• Handle guest complaints and resolve issues with professionalism and a problem-solving attitude.
• Process payments, maintain accurate cash handling procedures, and balance daily transactions.
• Maintain a clean and organized front desk and lobby area.
• Assist with administrative tasks as needed, including mail distribution and record-keeping.
• Communicate effectively with other hotel departments to ensure guest satisfaction.
• Adhere to all hotel policies and procedures, including safety and security guidelines.

Conocimientos

Customer service

Communication skills

Teamwork

Attention to detail

Flexibility

Professional appearance

Herramientas

PMS

Microsoft Office

Descripción del empleo

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service. You will manage reservations, assist with inquiries, and contribute to a positive and efficient front office operation.

Job Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Process reservations, cancellations, and modifications accurately using the property management system.
• Answer phone calls, respond to emails, and address guest inquiries in a professional and timely manner.
• Provide information about hotel services, amenities, local attractions, and dining options.
• Handle guest complaints and resolve issues with professionalism and a problem-solving attitude.
• Process payments, maintain accurate cash handling procedures, and balance daily transactions.
• Maintain a clean and organized front desk and lobby area.
• Assist with administrative tasks as needed, including mail distribution and record-keeping.
• Communicate effectively with other hotel departments to ensure guest satisfaction.
• Adhere to all hotel policies and procedures, including safety and security guidelines.

Job Qualifications

• Proven experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent verbal and written communication skills in English.
• Proficiency in using computer systems, including property management software (PMS) and Microsoft Office Suite.
• Strong interpersonal skills and a genuine desire to assist guests.
• Ability to work independently and as part of a team in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A professional appearance and demeanor.

Shift: Part Time 3 PM-11 PM; weekends required

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter.